Thank you for shopping with [Your Company Name]. We value your business and strive to provide a seamless shopping experience. Please read our refund policy carefully to understand the terms and conditions governing refunds on purchases made through our website.
1. General Refund Policy
We want to ensure that you are completely satisfied with your purchase. If you encounter any issues with your order, please refer to the following guidelines:
No Refunds: Due to the nature of our products, including electronics (iPhones, Android Phones, Laptops, Chromebooks, iPads, Tablets), all sales are final, and no refunds will be issued once the order is placed and processed.
Exceptions: In certain situations, such as if the product arrives damaged or is defective, we may review and resolve the issue on a case-by-case basis.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
The product is defective or faulty upon delivery.
The product does not match the description provided on the website.
The product was damaged during shipping (in which case, please keep the packaging for inspection).
To request a refund under these conditions, you must:
Contact us within 48 hours of receiving the product.
Provide photographic evidence of the defect or damage.
Include the original order number and details of the issue.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
Contact Customer Support: Reach out to our customer service team via email at [Your Email] or call [Your Phone Number].
Provide Necessary Information: Include your order number, product details, and a description of the issue.
Return the Product: If instructed, return the defective or damaged product to the address provided by our customer service team.
4. Processing Refunds
Once your refund request is approved, we will initiate the refund process. The refunded amount will be credited to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
5. Non-Refundable Items
The following items are non-refundable under any circumstances:
Opened or used electronics products (iPhones, Android Phones, Laptops, Chromebooks, iPads, Tablets).
Products that are not in their original condition, including damaged packaging.
Custom-made or personalized items.
6. Exchanges
We do not offer exchanges on any products. However, if you receive a defective or incorrect item, please contact us within 48 hours, and we will assess the situation.
7. Shipping Charges
Shipping costs are non-refundable. If your product qualifies for a refund, the shipping charges for returning the product will be your responsibility unless the product was delivered damaged or was incorrectly shipped.
8. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “last revised” date. Please check this policy periodically for any updates.
9. Contact Us
If you have any questions regarding our refund policy or need assistance, please do not hesitate to contact us:
Email: info@dhmelectronics.com
Phone: +971 56 105 2182
Address: Shop # 38 inters Rals Clinic, IT Building, Beside Madina Market Bur Dubai – UAE.
