At DHM ELECTRONICS, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when purchasing electronics products such as iPhones, Android Phones, Laptops, Chromebooks, iPads, Tablets, and other related items. Additionally, it provides information about our No Refund & No Replacement Policy for these products.
1. Information We Collect
We may collect the following personal information when you make a purchase or interact with our website:
Personal Identification Information: Name, email address, shipping address, and phone number.
Payment Information: Credit card details or other payment methods.
Technical Data: Device information, IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders for electronics products.
Improve the customer experience on our website.
Provide customer support and respond to inquiries.
Communicate promotional offers (optional) through email, if you consent to receiving them.
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure, encrypted methods.
4. No Refund & No Replacement Policy
Please note that all purchases made through our website for electronics products, including iPhones, Android Phones, Laptops, Chromebooks, iPads, Tablets, and similar devices, are final. We do not offer refunds or replacements under any circumstances. By completing a purchase, you agree to the following terms:
No Refund: Once a product is purchased, it cannot be returned for a refund.
No Replacement: We do not accept product replacements or exchanges for any reason.
5. Exceptions to the No Refund & No Replacement Policy
In some rare cases, such as faulty items upon delivery or shipping errors, we may, at our discretion, consider a resolution. Please contact us within 48 hours of receiving your order, and we will evaluate the issue. This does not constitute a general policy for refunds or replacements.
6. Third-Party Services
We may use third-party services, such as payment gateways and shipping providers, which may collect or have access to your personal information. These third-party services operate under their own privacy policies, and we encourage you to review them before using their services.
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance the user experience. These may collect non-personal information such as browsing behavior and preferences. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
8. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the No Refund & No Replacement Policy, please contact us:
Email: info@dhmelectronics.com
Phone: +971 56 105 2182
Address: Shop # 38 inters Rals Clinic, IT Building, Beside Madina Market Bur Dubai – UAE
